Tag Archive: misprint

HP CP2025 misprint and cleaning when printing multiple pages

Been struggling for a while with an HP CP2025 colour laser printer.

Essentially the CP2025 would print single pages perfectly fine.
However, but when trying to print multiple page documents or multiple copies of the same file, the CP2015 would give a “Misprint” Error and then require the user to tap the OK button to continue.

It appears that some HP CP2025 models have some sort of defect in the paper pickup roller for paper tray 2.
This defect causes a slight delay/hesitation when loading the paper which causes it to go slightly out of alignment, the printer responds to this mis-alignment by automatically going through a cleaning cycle.
As this misfeed happens on the first printed side it spits the paper out without printing side 2 and requires the user to press OK to continue.

If all trays have the problem…

These settings need to be changed only in printers using the webpage (type the printer’s IP address into your browser) ToolboxFX or EWS utility.
(Note: Leave the OS printer driver / printer properties with default settings.)


Screenshot of the webpage

In System Tab and Paper Handling:
Default Paper Size: A4 or Letter
Default Paper Type: Plain
Manual Feed: Off
Tray 1 Size: Any Size
Tray 1 Type: Any Type
Tray 2 Size: A4 or Letter
Tray 2 Type: Heavy 111-130g
Tray 3 Size: A4 or Letter
Tray 3 Type: Heavy 111-130g

Remember to click the [Apply] button!

Note: Tray 2 and Tray 3 availability will differ based on Models.

When I just changed “Tray 2 Size” and “Tray 2 Type” my CP2025 started printing properly again

If this helped you out or even saved you buying a new printer out of frustration tweet me @AlanHart to let me know and click the “Buy me a Coffee” button below to say thanks.

A few other thing to try if the above doesn’t work…