Tag Archive: printer issues

Printer goes offline randomly in Windows Vista, 7, 8, 10 and Server 2003, 2008, 2012

In our office users were complaining of printers randomly going offline even though other users’ computers on the same network were able to print just fine. Usually they would just reboot the PC or disconnect from ethernet and connect to the office wifi instead and it would start working again.

After much exploring of network and IP related settings the solution actually turned out to be ridiculously simple!

Windows Vista and all versions of windows thereafter automatically enable SNMP for networked printers, and if there’s no response to an SNMP message then it stupidly assumes that the printer is offline.
If you didn’t know,  SNMP (Simple Network Management Protocol) is used to get info from network devices (such as printers, switches, routers, servers etc).
Many network printers support SNMP and will happily reply to SNMP requests. In this scenario i discovered that some do not.

Our printers are all reasonably old Brother HL53250DN or HP CP2015 devices (or similar) which seem to have difficulty with SNMP. Essentially Windows will report the printer as offline randomly because it has just tried to get a response via SNMP with no luck.

The easy fix is to just ask Windows politely to not use SNMP to detect printer status.

1. Right-click on the printer in the Printers window
2. Choose the Ports tab
3. Select “Configure Port”
4. Untick the checkbox “SNMP Status Enable”
The printer should then start showing as online again.

This fix has worked on many versions of Windows on the various PCs, laptops and servers in our offices.

Windows Vista
Windows 7
Windows 8
Windows 8.1
Windows 10
Windows Server 2003
Windows Server 2008
Windows Server 2012

If you tried the steps above but the issue presents itself again then you may be able to edit the registry (if you’re comfortable to do so)

To do this…
1. goto HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print
2. Add new DWORD “SNMPLegacy” with value of 1 and restart the PC/Server (if safe to do so)

The issue can occur even if the printer does support SNMP but a firewall or network setting is getting in the way. This happened in one of our other buildings using an older router setup.

If you had this problem and it helped you out please tweet or comment below stating the Windows version and printer model you had the issue with.

Also if you’re feeling generous buy me a coffee via PayPal at https://www.paypal.me/AlanHart or using the link in the sidebar.

HP CP2025 misprint and cleaning when printing multiple pages

Been struggling for a while with an HP CP2025 colour laser printer.

Essentially the CP2025 would print single pages perfectly fine.
However, but when trying to print multiple page documents or multiple copies of the same file, the CP2015 would give a “Misprint” Error and then require the user to tap the OK button to continue.

It appears that some HP CP2025 models have some sort of defect in the paper pickup roller for paper tray 2.
This defect causes a slight delay/hesitation when loading the paper which causes it to go slightly out of alignment, the printer responds to this mis-alignment by automatically going through a cleaning cycle.
As this misfeed happens on the first printed side it spits the paper out without printing side 2 and requires the user to press OK to continue.

SOLUTIONS:
If all trays have the problem…

These settings need to be changed only in printers using the webpage (type the printer’s IP address into your browser) ToolboxFX or EWS utility.
(Note: Leave the OS printer driver / printer properties with default settings.)

hp-cp2025-misprint-cleaning-fix

Screenshot of the webpage

In System Tab and Paper Handling:
Default Paper Size: A4 or Letter
Default Paper Type: Plain
Manual Feed: Off
Tray 1 Size: Any Size
Tray 1 Type: Any Type
Tray 2 Size: A4 or Letter
Tray 2 Type: Heavy 111-130g
Tray 3 Size: A4 or Letter
Tray 3 Type: Heavy 111-130g

Remember to click the [Apply] button!

Note: Tray 2 and Tray 3 availability will differ based on Models.

When I just changed “Tray 2 Size” and “Tray 2 Type” my CP2025 started printing properly again

If this helped you out or even saved you buying a new printer out of frustration tweet me @AlanHart to let me know and click the “Buy me a Coffee” button below to say thanks.

 
A few other thing to try if the above doesn’t work…
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