Tag Archive: Internet

How to Stop Virgin Media Superhub Wireless Connection Dropping Out

You may have noticed that your Virgin Media SuperHub will sometimes drop out, maybe every 5-10 minutes! Or maybe your wireless is not working at all.

The problem could be that the software (called firmware) embedded in the Super Hub has problems when set above 802.11 B/G.

This is obviously rather annoying if you want to utilise more than 54mbps of your broadband connection over wi-fi.
This issue is not a virgin media service problem.
If you don’t mind being limited to lower speeds, You can set your Super Hub to work at 54Mbps in the 2.4GHz band. Doing this should resolve any of these annoying intermittent / dropping connection issues.

You can do this by visiting (or whatever the IP of your superhub is) and click “Advanced”.
Then click the Wireless Settings section and change 802.11 mode to “Up to 54Mbps” and 802.11N Band to “2.4GHz”.
The Security Mode will not make any difference to the overall performance.