Tag Archive: (0xC00D3704)

Connect Tablet Front/Back Camera Not Working – Intel AVStream Camera – Error code: 0xA00F4243(0xC00D3704)

I bought a cheap (£39.99) Connect 8″ Tablet with Windows 10 from eBuyer. It’s pretty good considering the price.
One problem i have had, when switching between front and back cameras, is getting the following message…

Close other apps
It looks as though another app is already using the camera.
If you need it, heres the error code: 0xA00F4243(0xC00D3704)

After much searching online and reinstalling the camera/driver not solving the issue, there are two ways to get this to work:

windows-10-anniversary-update-download
Method 1: Install Windows 10 Anniversary Update…
(Recommended)

Visit this URL on the device:
https://www.microsoft.com/en-gb/software-download/windows10

Click [Update Now]

Method 2: A basic workaround…

  1. Hold down the windows button and tap the power button (This is the same as holding Ctrl + Alt + Delete) (home button on other devices)
  2. Tap the [Cancel] button.
  3. BOOM! camera works!

Note: You will have to do this each time you switch…Annoying but at least it works without updating!

I believe it does this because the camera app itself is the “other app” mentioned in the error message. As the camera is already in use it fails to switch.

Performing Win + PWR (ctrl+alt+del) stops the current camera and allows it to switch.

Updating to the latest version of Windows 10 fixes the camera app issue.

If you had this problem and it helped you out please tweet or comment below stating the Tablet/Phone model you had the issue with hopefully it will help someone else.

Also if you’re feeling generous you can buy me a coffee via PayPal at https://www.paypal.me/AlanHart or using the link in the sidebar.