I emailed Vodafone with pretty much the same text as in my first post, here is the copied & pasted response…
Alan, as per your confirmation I have deleted your online account. As you are facing problems with the handset it needs to be checked manually to find out the exact error in your phone. I would recommend you to visit the nearest store to check your phone manually once; if the problem is negligible then it can be fix it there and then. If the problem persists please get back to us with the confirmation for postal repairs.
To know about nearest store please click here
In order to arrange for a postal repair please get back to us with the following details:
1. Make and model of your phone:
2. Colour of the phone
3. IMEI number of the phone. You can get the IMEI number by dialling *#06# on your phone.
4. Brief description of the problem you are facing with your phone
5. Alternate contact number and alternate address
Also, if you have any data on your phone that you wish to back up (including contacts), please do so before you visit the post office. If you are not sure how to do this, you will find more information in the handbook. Once the phone has been posted it isn’t possible to retrieve information stored on the phone and it may be lost during the repair process.
Furthermore, water or physical damage is not covered by the manufacturer’s warranty and upon receipt if the repair centre discovers that your phone is damaged due to physical or water damage then we will be unable to repair your phone and will return it to you un-repaired or inform you about the charges for repair.
Alternatively, you can call our Technical team on 08700700191 then select option 2 and then option 2 again. They will be able to assist you regarding this matter. You can call them any time between 10:00 a.m. – 5:00 p.m.
I trust I was cordiale enough in providing you the information.
Vodafone Customer Services
Thankfully my online account has not actually been deleted!
Received a tweet from @VodafoneUK this morning saying:
Ive asked one of the team to pick up your eForum post this morning and they’ll be in touch shortly ^SM
Hoping someone will get back to me with some kind of coherent response.
As an aside, i’ve tried hunting for the latest version of the vodafone connect software, i managed to stumble (after about 45 mins of looking) upon a download link (in the business section of the website) but when clicked the link was dead!